Shipping policy
At Tilly Vest, we are committed to delivering your order in a reliable and timely manner.
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Times
Estimated delivery times vary depending on your location:
- Italy: 2–5 business days
- Europe: 4–8 business days
- International: 7–15 business days
Please note that these are estimated delivery times and may vary due to external factors such as customs processing, courier delays, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear.
Customs, Duties & Taxes
For international orders, customs duties and import taxes may apply.
These charges are the responsibility of the customer and are not controlled by Tilly Vest.
Incorrect Address
Please ensure that your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact us at tillyvest@outlook.com.
We will assist you in resolving the issue with the courier.